Students
Support and Wellbeing
Our Learner Experience team are here to support, encourage and help you thrive while studying with us. They provide quality advice and guidance and can also offer learning support to help you if you need extra help with English or Maths, if you are dyslexic or if you have a disability or a learning difficulty.
Our qualified and experienced team have been awarded the Matrix quality standard for information advice and guidance services; a national quality standard for the effective delivery of information, advice and guidance on learning and work.
As part of our support services, we:
- Provide guidance on the application process
- Guide you through course options and progression opportunities
- Provide advice on finance and childcare support
- Offer guidance on becoming entrepreneurs and developing enterprise initiatives though our active
- Assist you in seeking volunteering opportunities and setting up volunteering programmes
- Organise a range of enrichment opportunities, including sports activities, national competitions and curriculum events and activities
- Enable you to get involved in student life at WestKing through clubs and societies
Safeguarding is the term used when talking about protecting vulnerable adults and young people from abuse or neglect. At Capital City College Group (CCCG), we are committed to ensuring that every member of staff is safeguarding-trained to help ensure our college is a safe place for you to study.
We have a dedicated safeguarding team who lead on all safeguarding matters. We also have a dedicated Safeguarding Hotline, which all learners, staff and visitors can call with any safeguarding concerns. Every member of staff is trained and inducted in Safeguarding procedures.
CONEL Safeguarding Hotline: 020 8442 3958 or email safeguarding@conel.ac.uk
CANDI Safeguarding Hotline: 0207 697 1717 or email safe@candi.ac.uk
WestKing Safeguarding Hotline: 0207 832 5331 or email safe@westking.ac.uk
For more information on Safeguarding, please click here.
We are committed to supporting students who experience mental health difficulties affecting their studies. These may include:
– Depression
– Anxiety
– Panic attacks
Our experienced team will endeavour to support you while making links with appropriate internal and external parties to ensure you remain supported throughout your time at the college.
Our Welfare Advisers may also be able to support you with advice and information on issues causing you stress and affecting your studies. These may include domestic issues, benefits, funding support. If we cannot help, we will do our best to direct you to an external organisation who may be better equipped to assist.
For further information, please email our welfare team:
CANDI: mentalhealthteamcross-college@candi.ac.uk
CONEL: welfare@conel.ac.uk
Our colleges are accessible and we are committed to providing adjustments to ensure our disabled students can succeed. We provide an exceptional learning experience for all students, including those with disabilities, mental health difficulties or learning difficulties. We understand that every person’s needs are different and aim to provide support that is most appropriate to the individual.
It is important to us that students with disabilities and learning difficulties feel welcome and are supported throughout their time at college.
Some examples of the other support available, include:
- BSL and communication support for deaf students
- Note takers and specialist software for students who are blind or visually impaired
- Support workers for those with medical or physical support requirements
- Readers and extra time in exams for students with dyslexia
- Individual support for students with mental illnesses
If you’re studying a Higher Education course with us, the government will not cover any disability-related costs or expenses you incur while studying that are in addition to those provided as reasonable adjustments by the college. However, you may eligible for Disabled Students Allowances (DSAs) to help you cover these costs. These are grants and will not be necessary to pay back.
Some HE programmes that also require enrolment with a university partner may provide support from the university’s student support services, provided you also confidentially disclose your needs to them on application, enrolment or once your programme has started. The college and the university will then work together with you to put any support in place to support your studies. Find out more on in the Higher Education section of our Course Fees and Financial Support page.
Our Learner Experience team can help you access extra support with English or Maths, so that you can achieve this part of your course.
There are support teams on-hand to provide you with regular help and support, working with you to give you suitable sessions in your timetable as well as drop-in sessions for help with coursework or queries.
We can help you improve your:
- Spelling, punctuation and grammar, so your written work is more accurate
- Vocabulary, so you can communicate yourself better in your written work
- Reading and understanding
- Notetaking
- Essay writing
- Maths skills
Contact Us
Our team includes qualified and experienced counsellors who will offer you a confidential space in which to explore and understand what’s going on. If you have something you wish to discuss with us, please contact counsellingservicesstaff@candi.ac.uk.
It is important to us that students with disabilities and learning difficulties feel welcome and are supported throughout their time at college. If you have an Educational, Health and Care Plan (EHC), please email this to ehcp_consultations@candi.ac.uk so that support can be arranged. For more information, please contact the team on 0207 700 9350
Our SEND team are:
- Carla Hayes, Head of Inclusive Learning – Carla.Hayes@candi.ac.uk
- Sabrina Henderson, Inclusive Learning Manager (Holloway) – sabrina.henderson@candi.ac.uk
- Katrina Monro, Inclusive Learning Manager (Angel) – katrina.monro@candi.ac.uk
- Martin Reed, Inclusive Learning manager (Finsbury Park) – Martin.Reed@candi.ac.uk
Safeguarding hotline: 0207 697 1717 or email safe@candi.ac.uk
Our team includes qualified and experienced counsellors who will offer you a confidential space in which to explore and understand what’s going on. If you have something you wish to discuss with us, please contact welfare@conel.ac.uk
Ideas Alliance CIC are working on a project with Haringey CAMHS to rethink how they support children and young people and their mental health in Haringey, and would appreciate your input. Find out more and sign up to attend one of their virtual sessions here.
CONEL Safeguarding Hotline: 020 8442 3958 or email safeguarding@conel.ac.uk
You can contact our Learner Experience team at each of our main centres from 9am to 5pm Monday to Friday, or give them a call on:
- King’s Cross Centre – 0207 832 5002
- Victoria Centre – 0207 802 8801
- Soho Centre – 0207 025 1925
WestKing Safeguarding Hotline: 0207 832 5331 or email safe@westking.ac.uk
Westking offers a wide range of specialist programmes for learners with learning difficulties or disabilities at our King’s Cross Centre, Alexandra Centre in Camden and Kennet West Centre in Westminster, with programmes leading to accredited qualifications and pathways for independent living, employment and essential skills.
Our Access Support team contact all applicants who have disclosed a disability on their application form for a confidential discussion on any support that may be required. You may prefer to let your tutors and teachers know of your support needs when you are already on course. This results in a referral to the Access Support team who will then work you and with your teachers.
The Access Support team also assist students experiencing mental health difficulties. They are qualified to listen to your concerns and ensure that appropriate adjustments are made in college. They can act on your behalf with teachers and tutors or help you access support from within the college or from external agencies. Any conversation is treated confidentially and sensitively. For more information, please contact the team on send.managers@capitalccg.ac.uk
King’s Cross
London
WC1X 8RA
United Kingdom Contact Us
