IT User Support Technicians

By Career

IT User Support Technicians

About this Career

£ 34,209 Median Salary
New workers start at around £21,544. Normal pay is £34,209 per year. Highly experienced workers can earn up to £53,817.
3345 Jobs in Greater London
Job counts include both employed and self-employed persons in Greater London, and do not distinguish between full and part-time jobs.

Daily Tasks

  • Reports on commonly occurring queries to detect underlying problems.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Facilitates user access to systems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Advises users on how to resolve hardware and software problems.
  • Provides technical support to IT users.

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Queen's Award for Enterprise