IT User Support Technicians Career Details
About this Career
New workers start at around £21,743. Normal pay is £33,853 per year. Highly experienced workers can earn up to £53,856.
Job counts include both employed and self-employed persons in Greater London, and do not distinguish between full and part-time jobs.
Daily Tasks
- Reports on commonly occurring queries to detect underlying problems.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Researches possible solutions in user guides, technical manuals and other documents.
- Refers more complex or intractable problems to appropriate IT professionals.
- Facilitates user access to systems.
- Installs and upgrades hardware, cables, operating systems and/or appropriate software.
- Advises users on how to resolve hardware and software problems.
- Provides technical support to IT users.
Similar Careers
Related Courses
Capital City College Group
211 Gray’s Inn RoadKing’s Cross
London
WC1X 8RA
United Kingdom Contact Us
