IT User Support Technicians Career Details
About this Career
New workers start at around £29,446. Normal pay is £42,418 per year. Highly experienced workers can earn up to £68,867.
Job counts include both employed and self-employed persons in Greater London, and do not distinguish between full and part-time jobs.
Daily Tasks
- Reports on commonly occurring queries to detect underlying problems.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Researches possible solutions in user guides, technical manuals and other documents.
- Refers more complex or intractable problems to appropriate IT professionals.
- Facilitates user access to systems.
- Installs and upgrades hardware, cables, operating systems and/or appropriate software.
- Advises users on how to resolve hardware and software problems.
- Provides technical support to IT users.
Similar Careers
Company Secretaries and Administrators
Computer System and Equipment Installers and Servicers
Database Administrators and Web Content Technicians
IT Network Professionals
IT Operations Technicians
Library Clerks and Assistants
Pensions and Insurance Clerks and Assistants
Pre-press Technicians
School Secretaries
Capital City College Group
211 Gray’s Inn RoadKing’s Cross
London
WC1X 8RA
United Kingdom Contact Us
