As an Infrastructure Technician, Christopher provides technical support to internal and external customers at Kings College London – one of the world’s top universities, problem-solving and troubleshooting non-routine issues. He ensures that employees are set up on the relevant systems and provides support where needed.
As an apprentice, one day each week, Christopher studies a Level 3 IT course with us, to gain the technical and theoretical knowledge that he needs to back-up the practical skills he is learning on the job. During his 15-month apprenticeship, Christopher will learn about communication, IT security, data, remote infrastructure and problem-solving. He will also develop a working knowledge of a range of cabling and connectivity, various types of antennas and wireless systems and IT test equipment.
Christopher said: “I found out about Capital City College Training at the Job Centre. They sent me in to start the IT and Business for social media course. With help from Linford Coates (Employability Trainer) and the rest of the CCCT team, they have got me to where I am now, with a paid job and studying Level 3 IT.
“My favourite thing about working at Kings College London is doing the job I was born to do; troubleshooting computer problems and helping customers get back to where they need to be. It makes me feel very useful.
“My favourite two things about my course are the tutors and the qualifications I will have at the end. These things will help me further my career and earn more in the future. After my apprenticeship, I will hopefully progress onto a Higher Level Apprenticeship or a full-time job doing 2ndor 3rd-line IT support.
“My career ambitions are to continue working and studying so I can take on more challenging projects in the future. Getting on to networking, server maintenance and hardware repairs appeal to me too and I feel that this apprenticeship will give me the chance to do these things once I get my qualifications.
“I would like to thank Linford for helping me improve my CV and getting me prepared for my role, John James (Employer Engagement Coordinator) for giving me my first ever mock interview and Zahia Payne (Recruitment Executive) for helping me find my dream job. The whole team are amazing.”
Successfully completing one of our ICT and Computing Apprenticeships could eventually lead to roles such as: