Hospitality Manager - Level 4 Higher Apprenticeship


Duration: 18 Months
Location: Workplace and College
Sector: Hospitality and Culinary Arts

About the Course

Similar to the hospitality supervisor’s apprenticeship, the hospitality manager apprenticeship is for those working within a variety of hospitality establishments but generally with a focus on a specific area of responsibility and are integral to the running of the organisation.

The hospitality manager’s focus can include people management, budget control, customer experience using high-level skills and knowledge to meet business needs.

What will the apprentice study?

  • Understand how to use relevant operating models to help achieve the business vision and objectives of hospitality businesses and how these are used in own area of business
  • Understand how to manage finance and minimise costs within hospitality businesses; identify the income streams and cost centres and areas for potential waste or loss within own area of business
  • Identify the management information available in own area and understand how to use, analyse and act on it to drive business change
  • Understand the standard business operating procedures, the services and products and how they are managed and their potential consequences
  • Identify peaks and troughs in business levels and understand the factors which influence them e.g. season, weather, cultural and special occasions such as Valentine’s Day, New Years
  • Understand environmental, legislative and social responsibilities and their impact within hospitality businesses
  • Know how to identify potential risks to people and the business and how to plan for and minimise the impact
  • Understand how to create a people strategy and how to effectively manage recruitment, induction, team development and succession planning in a hospitality business to deliver it
  • Understand the responsibilities of an employer and the parameters the business works within
  • Determine the customer service journey and understand ho
  • w to meet expectations, taking into account business requirements
  • Understand the impact of service failure on hospitality businesses and identify how to develop and implement successful service recovery strategies

For more information visit the Insitute of Apprenticeships: Hospitality manager / Institute for Apprenticeships and Technical Education

Entry criteria

You will need:

  • To be aged 16 or older
  • To be employed for a minimum of 30 hours per week with 20% of your normal working hours set aside for you to complete your training and study
  • A relevant Level 2 qualification

All applicants must have an interview and assessment in English and Maths to confirm that the apprenticeship is suitable for them.

Employers may also set additional entry requirements, as a prerequisite to working with them.

How is the apprentice assessed?

The End Point Assessment (EPA) will include:

  • An on demand test
  • Culinary challenge
  • Workplace observation
  • Professional discussion.

Occupational profile

On completion of this course, you can progress onto further study in this field or into a career in the hospitality industry.


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