Apprentice – Customer Service Administrator
Employer:
National Broadband Ltd
Salary:
£14500 a year
Working Week:
Mon- Fri
Total Hours Per Week:
37.5
Location:
Brent, London
Apprenticeship Duration:
18 Months
Possible Start Date:
09/10/2023
Date Posted:
12/09/2023
Positions:
1 available
Apprenticeship Summary
Responsibilities:
- Ensuring positive customer interactions and satisfaction with the company.
- Handling incoming customer phone calls, addressing enquiries and issues.
- Assisting customers with their account setups accurately and efficiently.
- Maintaining a polite and professional demeanour while interacting with customers.
- Providing timely and accurate information to customers regarding products or services.
- Resolving customer issues and concerns promptly and effectively.
- Working with other team members to optimise the customer experience.
- Keeping records of customer interactions and transactions.
- Continuously improving knowledge of products, services, and company policies.
- Adhering to established procedures and guidelines for customer support.
- Your day to day contact will be our Senior Accounting Administrator who will also oversee your training.
Requirements and Prospects
- Maths & English GCSE
- A very basic understanding of Microsoft (Excel, Word)
- A willingness to learn and take on new responsibility
- Attention to Detail
- Organised with good time management
- Adaptability
- Problem solving skills
- Analytical thinking
- Out the box thinker
Capital City College Group
211 Gray’s Inn RoadKing’s Cross
London
WC1X 8RA
United Kingdom Contact Us
