ICT Systems Support - Level 2 Diploma

This practical course will develop your technical IT skills, giving you specialist ICT skills relating to PC building, upgrading and maintenance, enabling you to progress into a career in ICT support and IT Infrastructure Technician.

This qualifications will provide underpinning knowledge and recognise skills in Systems Support, and telecommunications in the workplace which will help to tailor employees’ knowledge to their specific job role. 

Topics covered can include:

• Customer Support Provision
• Computer Systems
• Networking Principles
• Systems architecture
• Web fundamentals
• Install and Configure ICT

You will need:

• Four GCSEs at grade 3 or above, including English Language and Maths or equivalent Level 1 qualification

All applicants must have an interview and assessment to confirm that the course is suitable for them.

You will be assessed via a portfolio of your written and practical assignments. There will also be online testing to assess your key skills.

Aged 16-18

If you will be aged 16, 17 or 18 on 31st August prior to the start date of your course and you have the legal right to remain in the UK for the duration of your programme then your study with us will be free. Please see here for the documents you will need to show us.

Some courses will have other associated costs, such as for specialist materials and trips. Many of our students are eligible for financial support, see here for details.

Adults - Entry Level, Level 1 and Level 2

If you will be aged 19+ on 31st August prior to the start date of your course, up to Level 2, then your study with us will be free. You must have lived for 3 years within the EU/EEA/UK prior to the start of your course, you must have lived in the UK before 1st January 2021 and you must have permission to live in the UK for at least 12 months from the first day of learning. Please see here for the documents you will need to show us.

Some courses will have other associated costs, such as for specialist materials and trips. Many of our students are eligible for financial support, see here for details.

You could progress onto :

• ICT BTEC Level 3 Diploma equivalent to two A Levels
• ICT BTEC Level 3 Extended Diploma (120 Credits) equivalent to three A Levels
• Access to Higher Education Information Technology (IT) Diploma Level 3 
• A Level 3 Apprenticeship programme

Besjana is an ICT and Computing Lecturer with a Bachelors Degree and a Masters in Engineering as well as a teaching qualification in Education and Training. Besjana has also taught high-level maths lessons and enjoys teaching these courses because they are ever-changing and help students develop problem-solving abilities that are essential in today's digital environment. Besjana feels teaching adults and 16–18-year-olds is a rewarding experience, and our commitment to innovation and diversity at CCCG is inspiring. Discover the dynamic world of ICT and Computing and thrive on this adventure by applying now!

The teachers listed may change, these shown are an example of the teachers who teach on these programmes.