This qualification aims to provide you with the underpinning knowledge that is required by employees to work in a range of different environments in a customer service role. The objectives of this qualification are to help you to develop essential knowledge of how to carry out customer-based tasks such as how to communicate and develop relationships with customers as well as knowing how to apply their knowledge in a variety of industries and job roles.
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. You will have essential knowledge of how to carry out tasks such as developing relationships with customers and colleagues.
You can enrol on our FREE distance learning courses from the comfort of your own home, with all workbooks and assessments available online with the help of your tutor who will be assigned to support you throughout your training. All you’ll need is a computer (laptop or PC, Windows, or Mac), tablet and access to the internet.
Awarding body: NCFE/CACHE
Duration of course: 2-3 Months
Guided learning hours: 180
To be awarded the Level 2 Certificate in Principles of Customer Service, learners are required to successfully complete 3 mandatory units and 4 optional units:
To enrol with us you must live in London or a non-devolved area of England and:
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If you have any further questions, or are unsure if you meet any of the eligibility criteria for a free course, please contact the Distance Learning Team: email@example.com - 0207 931 6903
You will be assessed on the units mentioned in the 'what you will learn' section.
FREE – If you meet the eligibility criteria
The qualification can support progression to further sector-specific training and qualifications for the following types of roles:
• Travel and Tourism
• Sport and Recreation
• Arts, Media and Publishing
• Health, Public Services and Care
• Engineering and Manufacturing Technologies