Hospitality Manager - Level 4 Higher Apprenticeship

Similar to the hospitality supervisor’s apprenticeship, the hospitality manager apprenticeship is for those working within a variety of hospitality establishments but generally with a focus on a specific area of responsibility and are integral to the running of the organisation.

The hospitality manager’s focus can include people management, budget control, customer experience using high-level skills and knowledge to meet business needs.

• Understand how to use relevant operating models to help achieve the business vision and objectives of hospitality businesses and how these are used in own area of business
• Understand how to manage finance and minimise costs within hospitality businesses; identify the income streams and cost centres and areas for potential waste or loss within own area of business
• Identify the management information available in own area and understand how to use, analyse and act on it to drive business change
• Understand the standard business operating procedures, the services and products and how they are managed and their potential consequences
• Identify peaks and troughs in business levels and understand the factors which influence them e.g. season, weather, cultural and special occasions such as Valentine’s Day, New Years
• Understand environmental, legislative and social responsibilities and their impact within hospitality businesses
• Know how to identify potential risks to people and the business and how to plan for and minimise the impact
• Understand how to create a people strategy and how to effectively manage recruitment, induction, team development and succession planning in a hospitality business to deliver it
• Understand the responsibilities of an employer and the parameters the business works within
• Determine the customer service journey and understand ho
• w to meet expectations, taking into account business requirements
• Understand the impact of service failure on hospitality businesses and identify how to develop and implement successful service recovery strategies

For more information visit the Insitute of Apprenticeships: Hospitality manager / Institute for Apprenticeships and Technical Education

You will need:

• To be aged 16 or older
• To be employed for a minimum of 30 hours per week with 20% of your normal working hours set aside for you to complete your training and study
• A relevant Level 2 qualification

All applicants must have an interview and assessment in English and Maths to confirm that the apprenticeship is suitable for them.

Employers may also set additional entry requirements, as a prerequisite to working with them.

The End Point Assessment (EPA) will include:

• An on demand test
• Culinary challenge
• Workplace observation
• Professional discussion.

On completion of this course, you can progress onto further study in this field or into a career in the hospitality industry.