There are no mandatory entry requirements for this Apprenticeship framework. However employers are looking to attract applicants who have a keen interest in business and/or a particular interest in Customer Service careers. They expect applicants to demonstrate a "can do" attitude and have at least basic numeracy and literacy skills on which the Apprenticeship will build.
Apprenticeships are assessed by classroom study coursework and assessments along with on-the-job practicals.
Typical Job roles include:
On completion of this apprenticeship will lead toeligibility to join the Institute of Customer Service as an Individual member atProfessional level. Should you choose to progress on a customer service career path, youmay be eligible for further professional membership including management