Customer Service - Level 3 Apprenticeship - CCCG
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Customer Service - Level 3 Advanced Apprenticeship


Duration: 15-18 months
Location: Workplace and College
Sector: Business & Admin

About the Course

Customer service is a key part of any business and is one of the most valuable skills a working individual can acquire. Providing exceptional customer service will allow you to excel in the workplace, especially in customer-facing roles such as those of shop attendants, estate agents, and a sales and service team.

The Pearson Level 2 Diploma in Customer Service will teach you a range of practical skills that are transferable to almost any role. You will build these skills in a real-world customer service environment by actively taking part in some of the following duties:

  • Communicating with customers both verbally and in writing
  • Making and receiving phone calls with customers
  • Developing relationships with customers and resolving customer service issues
  • Gather, analysing, and interpret customer feedback
  • Using social media to deliver customer service online.

Entry criteria

There are no mandatory entry requirements for this Apprenticeship framework. However employers are looking to attract applicants who have a keen interest in business and/or a particular interest in Customer Service careers. They expect applicants to demonstrate a "can do" attitude and have at least basic numeracy and literacy skills on which the Apprenticeship will build.

Training to be provided

Candidates can progress on to a Level 4 NVQ Diploma in Customer Service, Level 3 Certificate in Principles of Management, Level 3 Diploma in Management and other relevant qualifications.


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