Customer Service - Level 3 Advanced Apprenticeship

Customer service is a key part of any business and is one of the most valuable skills a working individual can acquire. Providing exceptional customer service will allow you to excel in the workplace, especially in customer-facing roles such as those of shop attendants, estate agents, and a sales and service team.

The Pearson Level 2 Diploma in Customer Service will teach you a range of practical skills that are transferable to almost any role. You will build these skills in a real-world customer service environment by actively taking part in some of the following duties:

• Communicating with customers both verbally and in writing
• Making and receiving phone calls with customers
• Developing relationships with customers and resolving customer service issues
• Gather, analysing, and interpret customer feedback
• Using social media to deliver customer service online.

There are no mandatory entry requirements for this Apprenticeship framework. However employers are looking to attract applicants who have a keen interest in business and/or a particular interest in Customer Service careers. They expect applicants to demonstrate a "can do" attitude and have at least basic numeracy and literacy skills on which the Apprenticeship will build.

Candidates can progress on to a Level 4 NVQ Diploma in Customer Service, Level 3 Certificate in Principles of Management, Level 3 Diploma in Management and other relevant qualifications.