Career Detail - Capital City College Group
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Call and Contact Centre Occupations Career Details

About this Career

£ 22,134 Median Salary
New workers start at around £11,281. Normal pay is £22,134 per year. Highly experienced workers can earn up to £35,386.
2137 Jobs in Greater London
Job counts include both employed and self-employed persons in Greater London, and do not distinguish between full and part-time jobs.

Daily Tasks

  • Arranges for field staff to visit the caller if further assistance is required.
  • Maintains details of calls received, the action taken as a result of a call and updates customer database as required.
  • Advises on services available and sells additional products or services.
  • Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary.
  • Interviews caller to establish the nature of any complaint or the requirements of the client.
  • Answers incoming telephone calls from existing or prospective customers.

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