Customer Service Specialist - Level 3 Apprenticeship

The Customer Service Specialist Level 3 apprenticeship is a great opportunity for learners who want to develop their skills, knowledge, and behaviours in dealing with more complex or technical customer requests, complaints, and queries. The apprenticeship will equip the apprentice with excellent product and service knowledge and excellent interpersonal and communication skills. The apprentice will be able to gather and analyse customer information and data that influences change and improvements in service, utilising both organisational 
and generic IT systems.

This course is for:

• Working in an organisation in a customer service supervisory role, who has wider knowledge of the organisation’s products and/or services, gathers and analyses data and customer information that influences change and improvements in service.
• Prior experience in a Customer Service role is desirable
• Individuals working in various organisations in a Customer Service supervisor/specialist role

Learners who complete the Customer Service Level 3 Apprenticeship can look forward to a rewarding career in managing customer Service,  administration functions of an organisation. They will have the skills and knowledge to deal with more complex or technical customer requests, complaints, and queries. They will become an expert in products and services. They will be able to gather and analyse data and customer information. Use of both organisational and generic IT systems will enable them to seek customer service roles in contact centres, retail, or any customer service area.

Included in the programme:

• City & Guilds Level 3 Diploma in Customer Service (City & Guilds)
• 48 Occupational duties (18Ks 18S’s 12Bs)
• Functional Skills English & Maths Level 2 (where required)