Facilities Management - Level 3 Advanced Apprenticeship

Apprentices undertaking this course will learn Facilities Management within the context of the employing organisation (Hard Facilities Management, Soft Facilities Management, Total or Integrated Facilities Management).

They will:

• Understand management of Health and Safety in accordance with employing organisation and client/customer requirements for the facilities management service they are supervising
• Develop relationships in the workplace with colleagues from own employing organisation and with employees of the customer/client to achieve service targets
• Develop and implement risk assessment plans in accordance with the requirements for the facilities management service they are supervising
• Organise and delegate day to day activities of staff to ensure that the facilities management service meets contractual requirements and service targets
• Monitor the costs of the facilities management service to ensure the budget is not exceeded
• Procure supplies for the facilities management service and maintain relationships with suppliers
• Resolve customer service queries and issues in accordance with contractual requirements; monitor customer service issues in order to prevent re-occurrence
• Solve day to day problems to ensure the facilities management service meets its service targets and contractual requirements
• Manage the day to day performance of staff and contribute to their development
• Ensure that resources (materials and equipment) are used efficiently by ensuring correct use in accordance with manufacturer’s instructions
• Take responsibility for own development of skills and knowledge

The standard also defines some core behavioural competencies:

• Analytical: Systematic in their approach to understanding a problem
• Customer Focused: Considerate of the needs of users and stakeholders
• Collaborative: Able to work as part of a team and with a wide variety of stakeholders
• Effective communicator: Ability to build relationships based on common understanding
• Flexible: Capable of adapting to changing circumstances and expectations
• Honest: Truthful in the dealings with stakeholders
• Methodical: Detailed in the way they go about their work

Apprenticeships are assessed by classroom study coursework and assessments along with on-the-job practicals. 

This apprenticeship standard aligns with the followingprofessional recognition: Institute of Workplace and FacilitiesManagement for Associate (IWFM)

Completing this apprenticeship programme will enable progression into a widerange of senior roles within the Facilities Management area roles such as a FacilitiesManager, Premises Manager, Energy Services Manager or Contract Manager.