Skills for Independence and Work: Retail and Customer Service

This course is designed for adults with learning difficulties and additional needs. The course will encourage learners to develop the knowledge, skills and real-life experiences necessary to run work in the customer service industry and to assist in the day-to-day running of our college-based retail shop.

You will gain an understanding of the different types of shops, the goods they sell and how they promote these goods

You will have the opportunity to master these skills in a supported working environment within the college.

You will regularly perform stock checks and learn how to effectively deliver customer service skills and solve problems.

There are no qualifications required but an Initial Assessment will be carried out to ensure course appropriateness. Proof of support needs and/or previous support received.

You will be assessed through a variety of methods based on course requirements and individual needs. For example:

• Observations
• Workbooks
• Practical Activities
• Questioning
• Peer feedback

Throughout the course, you will gather evidence/information in each unit. There are different methods by which evidence can be gathered to meet individual needs.

Adults - Entry Level, Level 1 and Level 2

If you will be aged 19+ on 31st August prior to the start date of your course, up to Level 2, then your study with us will be free. You must have lived for 3 years within the EU/EEA/UK prior to the start of your course, you must have lived in the UK before 1st January 2021 and you must have permission to live in the UK for at least 12 months from the first day of learning. Please see here for the documents you will need to show us.

Some courses will have other associated costs, such as for specialist materials and trips. Many of our students are eligible for financial support, see here for details.

This course will provide employability skills to progress onto further study or emplopyment within retail and customer service.