Essential Digital Skills

A 6-day course to prepare candidates for cleaning within the STM Group.

Candidates will gain:

• An understanding of basic cleaning principles and how the role fits within the Facilities Services Industry.
• Customer service skills that are required, as part of this job role.
• An understanding of the requirements of the job role, the service standards and expectations.
• Health and Safety and COSHH. PPE and Customer Service.
• An opportunity to practice interview skills and support to complete the online application process.

• Participants must be unemployed or on a low wage.
• Participants must be living in the UK for the last three years. If from the EU you must have been living in the UK since 1 January 2021*.

*_{Proof of residency (ie passport/Settled Status/Pre-Settled Status etc). Proof of address and latest statement of state benefits will be required at enrolment, (eg Universal Credit, Job Seeker’s Allowance or Income Support)}

Completion of short workbooks/questions at the end of each unit.

Once candidates have completed the programme they will have access to:

• Full time positions which are based in Railways stations across London.
• Level 1 Certificate in Introduction to the Facilities Industry – Customer Service.