This Management Apprenticeship provides an excellent platform to increase skills, knowledge, and experience in a customer-centric environment. This will increase employability and allow skills and knowledge in a vast number of roles. As part of the course, there are a number of mandatory areas that will be the basis around which the training is completed. There will be on-the-job training through a variety of activities in a customer service setting, which include:
Apprentices will achieve a degree in management and business. Before taking their end-point assessment, apprentices must achieve level 2 English and Maths (equivalent to GCSEs at grades A* to C).
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at grade 5 or higher. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.
Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate.
The End Point Assessment (EPA) for the Operational/Departmental Manager Apprenticeship involves a review of the apprentice’s portfolio of evidence which is collated during their work/ study time; an externally set knowledge test; presentation of a work-based project and question/ answer session and an interview/ competency based discussion relating to the apprentice’s Continual Professional Development Log.