Management: Operations/Departmental - Level 5 Apprenticeship

The Operations/Departmental Manager Apprenticeship is accredited by the Chartered Institute of Management (CMI). Staff learn on the job, applying new skills to their existing role. It is ideal for those who are, or who wish to become, Operational/Departmental Managers, or existing managers who have practical management skills, but wish to develop their theoretical understanding further.

We have partnered with Mindful Education to deliver this apprenticeship through our Online and On Campus model.

Online lessons can be accessed at any time, using a mobile, tablet or desktop - meaning apprentices can fit their study around work commitments, minimizing disruption in the workplace.

On campus, apprentices benefit from face-to-face classes at College with an experienced tutor. A combination of classroom-based lessons, group exercises and discussion encourage apprentices to apply theory to real-life workplace situations.

This modern, flexible approach to apprenticeship training empowers learners, minimises disruption to employers, and delivers tangible results in the workplace.

Apprentices will attend college once every two weeks and will study online materials during allotted time at work.

What will I learn?

The apprenticeship covers a wide range of business management skills and knowledge, including organisational performance, interpersonal skills and personal effectiveness.

Example modules

• Project development and control
• Personal development and a manager and leader
• Managing recruitment, selection and induction
• Managing team and individual performance
• Information-based decision making
• Organisational financial management

For more information on the apprenticeship please visit the Insitutue of Apprenticeships

You will need:

• To be aged 16 or older
• To be employed for a minimum of 30 hours per week with 20% of your normal working hours set aside for you to complete your training and study
• 5 GCSEs at grade 4 or above in English and Maths or a relevant Level 2 qualification and Functional Skills at Level 2 in English and Maths

All applicants must have an interview and assessment in English and Maths to confirm that the apprenticeship is suitable for them.

Employers may also set additional entry requirements, as a prerequisite to working with them.

Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate.

The End Point Assessment (EPA) for the Operational/Departmental Manager Apprenticeship involves a review of the apprentice’s portfolio of evidence which is collated during their work/ study time; an externally set knowledge test; presentation of a work-based project and question/ answer session and an interview/ competency based discussion relating to the apprentice’s Continual Professional Development Log.

Upon successful completion of the apprenticeship, there is an opportunity to study CMI courses at higher levels up to Level 8.

Career opportunities

Apprentices who successfully complete the programme will be awarded a Level 5 Diploma in Management and Leadership and will also be eligible to register as full members of the CMI.

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Typical job roles for this apprenticeship include: 

• Operations Manager Regional Manager
• Divisional Manager
• Department Manager
• Specialist Managers