A customer service practitioner’s actions will influence the customer experience and their satisfaction with their organisation. They must demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge. As potentially the first point of contact for any customer, this programme helps to ensure your staff get it right first time.
Apprentices will learn:
The core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, aftercare or gaining insight through measuring customer satisfaction
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade 4 or higher. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment/
Apprenticeships are assessed by classroom study coursework and assessments along with on-the-job practicals.
Typical Job Roles you can find within custmer service:
Completion of this apprenticeship will lead toeligibility to join the Institute of Customer Service as an Individual member at Professional level.